• Free shippingFrom 200€ upwards sales value we cover the shipping costs

  • Guaranteed payout24h after testing by our experts

  • to the re-it sales shop >>

FAQ

  

General



1. What means re-it?

re-it is made up of the words re-commerce and information technology. Re-commerce generally describes the trade with used products on the internet. In e-commerce, re-it focuses on the buying and selling of used IT hardware.


2. What are the benefits of re-it?

  • Quick and easy sale - configure your device with a few clicks, without time-consuming creation of announcements

  • market-oriented purchase prices without deduction of announcements charges and other subsequent costs

  • Fast payment via bank transfer or PayPal to your account

  • By selling your IT hardware to us, you are doing your bit for the environment

 

3. What happens to my used IT hardware?

We refurbish your used IT hardware and resell it. There are two options after testing and refurbishing a device:

  • The return of the complete device to the market

  • Returning the individual components of the device to the market

     

4. Does re-it contribute to environmental protection?

By refurbishing and returning used IT hardware, we contribute to environmental protection, as the product life cycle of each device is extended, thus conserving resources and energy consumption.

 

Purchase process

1. I can't find my device in the selection menu, how do I proceed?

If you cannot find your device in our selection menu, please send us a short e-mail to service@re-it.shop with information about your device. We will get back to you as soon as possible. We take great care to ensure that our database lists all devices and device variations in a product category.

 

2. Is a minimum purchase value required for re-it?

If you sell at our purchase shop, no minimum purchase value is necessary. The sales value is determined by your configuration and the final testing once we have received your device.

 

3. What criteria does re-it use to evaluate my device?

Your device is evaluated according to its current condition, functionality, equipment and accessories. Furthermore, the current market prices at the time are included.

 

4. I rate the condition of my device differently than re-it, what happens then?

The final evaluation of your device will be made as soon as we have received it by shipment. If you do not agree with the price we offer you, we will send your device back to you free of charge upon request.

 

5. Do I have to delete all passwords before sending my device?

In order for us to be able to test your device, full access to it must be guaranteed. Therefore, it is absolutely necessary that you delete all your passwords beforehand.

 

6. Can I send a device with a damaged battery?

No, please never send us a device with a damaged battery. Please give the damaged battery to the battery return system (e.g. to an appropriate recycling centre).

 

7. Do I have to reset my device to the factory settings before sending it?

For data protection reasons, we recommend resetting the device to the factory settings. However, it is not mandatory for the valuation and purchase by us.

 

8. What about my personal data before I send the device to re-it?

We recommend that you back up your personal data beforehand. Unfortunately, it is no longer possible to request personal data in the further processing process, as we delete the hard drives completely.

 

9. How do I find out the technical data of my laptop?

You can find the technical data of your laptop with Windows operating system under:

Start > Settings > System > About

 

10. What is an illumination error and how do I recognise it?

Lighter or darker parts of the screen indicate an illumination defect. If there is an illumination defect, the display is not flawless, which reduces the offer price.

 

11. How does re-it test my device and how long does this process take?

As soon as we receive your device as a shipment, you will receive a confirmation from us by e-mail and we will immediately begin testing. You will receive a response from us within 48 hours. If there are no valuation differences, we will arrange the payment. Otherwise we will send you an offer.

 

12. Can I request a return of my device after it has been checked by re-it?

If the results of the inspection match your previous information in the configurator, we will immediately arrange for payment. Unfortunately, a return of your device is no longer possible in this case.

 

Payout

1. When will I be paid the value of my device after it has been sent?

Once we have received your device, we will check it immediately. If your details match our check, we will arrange payment immediately.

 

2. What payment methods does re-it offer?

We offer payment via bank transfer and PayPal.

 

3. How long is re-it's offer price valid after configuring my device?

Our offer price in the configurator has a validity period of 2 weeks.

 

Shipping

1. How much are the shipping costs within Germany?

Up to a configured offer value of 50 € we automatically charge 5 € shipping costs. If the configured offer value is > 50 €, re-it will pay your shipping costs. It is important that the goods are free of bulky goods with a maximum weight of 31.5 kg. You can find more information on the page of our shipping service provider.

 

1.2 What are the shipping costs within Austria and countries within the EU?

Up to a configured offer value of 100 € in Austria, we automatically charge 10 € shipping costs. If the configured offer value is > 100 €, re-it will pay your shipping costs.

Up to a configured offer value of 200 € in EU countries we automatically charge 15 € shipping costs. If the configured offer value is > 200 €, re-it will pay your shipping costs.

It is important that the goods are free of bulky goods with a maximum weight of 31.5 kg. You can find more information on the page of our shipping service provider.

 

2. Do I have to use the re-it return label for shipping my IT hardware?

Please always use the shipping label sent by us as well as the transport label for labelling the batteries.

 

3. How much is the liability sum of the shipping?

The liability sum of the shipping is 500 €.

 

4. Is there a possibility to give my device to re-it on site?

Due to the current events in relation to the Corona pandemic, we do not accept devices in person at our premises. We ask for your understanding.

 

5. How do I pack my IT hardware for shipping?

Since IT hardware is sensitive, we advise you to pack your device securely and padded. If you are shipping several components, make sure that each component is packed separately from the others.

In the case of components such as processors and RAM, make sure that they are packed individually so that no mechanical damage can occur. For larger quantities, we will be happy to provide suitable packaging material upon request.

 

6. Is the return of my device free of charge for me if the purchase price is rejected?

The return of your device is free of charge for you. re-it will pay all shipping costs. 

 

Customer account

 

1. Is registration necessary to sell my device to re-it?

A customer account is necessary to sell to re-it. Our customer account offers you the advantage of having a complete overview of your sales and transactions.

 

2. How can I cancel my sales order?

If you want to cancel your sales order, just send a short e-mail to service@re-it.shop.

 

Data protection


1. Is my personal data protected from misuse and disclosure to third parties at re-it?

We take the issue of data protection very seriously. You can find detailed information on our data protection page. We would also like to point out that we use SSL (Secure Sockets Layer) software for our purchase shop, which protects the information when you sell to us by encrypting it.

 

2. What happens to my personal data if it is still on my device?

All personal customer data is irrevocably deleted. We use the toolstar®️shredderLX software for this purpose. All data from hard drives and media is deleted in an audit-proof and certified manner. All requirements of the legislator for the deletion of data (Federal Data Protection Act) are met. Further information on certification at https://adisa.global/ .

 

3. My question was not replied to here, what do I do now?

If you still have questions, please contact us directly at service@re-it.shop.